Online WCB Training Courses

Many of us struggle with appealing a WCB claim. 

We ask questions like:

• How do I appeal a claim?
• Where do I start?
• How do I write a letter to get the decision I want from WCB?

After years of successfully appealing claims for clients, we found a specific process that, if followed, increases your chances for success dramatically. 

This process is explained in this course and we’ve designed it specifically so that you will be able to: 

1. Make quick decisions on the actions required or to be avoided     
2. Gather the critical information you need to create an influential appeal
3. Understand what WCB looks for when making decisions   
4. How to take the information gathered and put together a persuasive argument to influence WCB    
5. The 6 elements that you want to put in your appeal letter including how to use them

The WCB Appeal Course also comes with a template we use when we write WCB claims. 

You can use this course to:

• Appeal a decision you don’t agree with
• Defend yourself from a worker’s appeal
• Cost Relief Requests / Second Injury Claims

As most WCB’s require you to appeal in writing, this course begins by teaching you how to collect information to appeal a decision. In the second half of the course, we walk you through each part of the letter so that you can simply place the information you gathered exactly where it needs to be to get the results you want.  View course

Employers can be uncertain when managing Workers Compensation claims because they are unsure of what to do. 

You could be thinking:

• What should I write on an employers report?
• What should I ask a worker?
• How does WCB accept a claim?

A worker reports an injury and now they are looking to you for answers. You know there is paperwork to be completed but which one? 

The longer it takes to implement claims management strategies, the more money it can end up costing the company. This includes the effect it can have on the relationship between you and the worker. 

This course was created to walk with you step-by-step through the entire claims process.

In doing so you will know:

• what action to take,
• what documents to complete,
• how to complete them
• offer modified duties
• eliminate lost time claims

This course also includes actual scenarios you may face and how we recommend you manage the claim. When you conduct your investigation what you ask and how you ask it can make a difference in the outcome. 

Imagine remembering principles you learned in this course and being able to apply them years later. To have the confidence to apply the strategies right now and see immediate results. 

This course ensures you’ll be ready for any WCB claim you may have now and in the future.  View course

After an incident, the questions you ask and how you ask them can make a massive difference in how a claim is managed. The way you interview for Workers Compensation claims is different than when you’re interviewing for another issue. 

If you’ve ever wondered:

• what questions to ask
• how to get information to help you manage the claim
• how to have an investigation vs. an interrogation
• when and where to interview a worker

This course helps you set up a flawless interview regardless if it’s in-person, on the phone, or over video conference. 

We show you:

• What to do before you interview a worker / witness
• The first question you want to ask to get the most information
• How to follow-up
• Create an environment that encourages discussion
• The one thing most people miss that you want to avoid.

Presented in an actual conversation, this easy to follow approach will allow you to conduct interviews with confidence. Imagine being able to conduct an interview and know that you gathered all the information you need to take care of the worker and manage the claim effectively.  View course

A worker that has a workplace injury may need some sort of accommodations in order to return to work. This is often called “modified duties.” 

Failure to offer modified duties properly could lead to lost time claims, increased premiums, and hurt feelings between an injured worker and employer. 

Management comes from knowing:

• What are modified duties?
• What do must I know about offering them to a worker?
• What if I can’t offer modified duties?

This course is complimentary to the claims management course. 

In this course we discuss:

• What are modified duties
• What the law says about offering modified duties that could prevent fines and issues
• That modified duties come in all different ways
• What things you need in your modified work program to protect your company and help the worker

At the end of this course you’ll be able to offer the worker modified duties that help them in their recovery, that complies with legislation, and protects your company from added costs. WCB will know that you are an employer that is active in your injured workers recovery and promoting the health and safety of your employees.  View course

You’re having issues with a worker that is on modified duties. How will you work with employee to get a resolution? When do you get WCB involved and can they help you? These questions and more are answered in this course. 

Issues while a worker is on modified duties could be:

• unclear medical restrictions
• worker refusing to participate in the modified duties
• worker is taken off work completely
• the worker claims the duties are not suitable

This course will show you: how to address common concerns related to modified duties, the best way to handle them, and how to involve WCB. 

Some of the items discussed are:

• The #1 question you need to ask before addressing any issue
• How to approach the injured employee for resolution
• Common mistakes to avoid
• What to do if the worker wants to quit or take a vacation

Imagine being able to sit with an injured worker and resolve their issues together. To strengthen the relationship and create trust between you and your workforce. 

This course is designed to give you the tools to remove the barriers between you and your injured employee for a fast and efficient recovery.  View course

The reason most companies struggle with managing WCB claims is because they don’t have a Workers Compensation Claims Management Program. If they do, critical pieces are missing that often makes the difference between success and failure. 

If you’re concerned:

• do we know what to do if someone gets injured?
• what documents need to be completed?
• how can we bring a person back to work?
• will this cost us?

With a proper guidance we ensure you have all the elements for a claims management program. This protects your work and ensures that they will be taken care of, while reducing the costs associated with the claim to save on your WCB premiums. 

We will provide you with:

• The key elements every WCB claims management program needs
• The ability to customize it to your organization
• How to evaluate your current program, identify gaps, and then improve upon them
• Create a team that will help you and the company succeed

The true impact of a claim is determined by how you manage it after a worker is injured. Imagine being the go to person in the company that designed a program that helped your employees return to a normal way of life. Where the organization is better because you decided to make a positive change by building a solid WCB Claims Management Program. View course